FAQs

Use the tabs below to find the answers to our most frequently asked questions. If you can’t find the answer you’re looking for here, Get in Touch and a member of our team will get back to you.

  • How Do I Return A Product?

    More information on our policy and how to initiate a return or refund claim may be found in our Returns Policy.

  • How Spicy Are Your Dishes?

    It’s a common myth that Jamaican food is super spicy. Jamaican cuisine developed from a number of influences from different cultures so you can be sure there’s something for everyone on our menu!

    We give each of our dishes a chilli rating from mild to hot. The number of chilli’s and corresponding levels may be found below:

    🌶️ – Mild
    🌶️🌶️ – Medium
    🌶️🌶️🌶️ – Hot

  • Which Areas Do You Deliver To?

    We currently only deliver to the CT (Canterbury) postcode. The areas we deliver to may be found on the map below.

  • What Is Your Food Hygiene Rating?

    Our premises achieved a 5 – Star Food Hygiene Rating at our most recent inspection on: 07/03/18. The report and findings may be found on the official Food Standards Agency Website. For more information, visit our Allergies and Hygiene Page.

  • Is Your Food Gluten Free?

    You can find the list of allergens for each product on the individual product pages. We produce in an environment containing flour and other wheat-based products, so we cannot currently guarantee our products are free of gluten.

  • Do You Produce Vegan Food?

    Yes! Our Large Vegetable Fritters are 100% vegan! We’re currently working on sourcing vegan-friendly ingredients to make our Vegetarian range fully Vegan! We display ‘Milk’ on our Vegetable Curry because we use Coconut Milk in the production process. While most vegans are okay with this plant-based ingredient, people with serious intolerances may have adverse reactions. If you are unsure on any food allergies or intolerances, please contact your GP or medical expert.